TRAINING & KNOWLEDGE TRANSFER

Training & Knowledge Transfer

Make Your Team Ready to Own the Solution.
A successful deployment is only the beginning. Flexinta provides post-deployment training and knowledge transfer to help your teams understand, operate, maintain, and extend the Tungsten Automation and TotalAgility solutions we deliver. Training is tailored to your solution, your team's roles, and the responsibilities they will take on after go-live.
Talk to Experts
Talk to Experts

overview

From Deployment to Team Ownership

When a new automation solution goes live, your team needs more than a handover document. They need to understand how the solution works, how to operate it, how to troubleshoot common issues, and how to make future changes safely. Our training and knowledge-transfer services are designed around the actual solution we deploy, so your team learns what they will work with in production—not a generic course that may not reflect your environment.

When a new automation solution goes live, your team needs more than a handover document. They need to understand how the solution works, how to operate it, how to troubleshoot common issues, and how to make future changes safely. Our training and knowledge-transfer services are designed around the actual solution we deploy, so your team learns what they will work with in production—not a generic course that may not reflect your environment.

When a new automation solution goes live, your team needs more than a handover document. They need to understand how the solution works, how to operate it, how to troubleshoot common issues, and how to make future changes safely. Our training and knowledge-transfer services are designed around the actual solution we deploy, so your team learns what they will work with in production—not a generic course that may not reflect your environment.

TRAINING

What We Cover

What We Cover

Solution & Architecture

Help your team understand the solution architecture, major components, integrations, environments, and how everything works together.

Solution & Architecture

Help your team understand the solution architecture, major components, integrations, environments, and how everything works together.

Solution & Architecture

Help your team understand the solution architecture, major components, integrations, environments, and how everything works together.

Administration & Operations

Train administrators on environment management, configuration, deployment processes, monitoring, and day-to-day operational activities.

Administration & Operations

Train administrators on environment management, configuration, deployment processes, monitoring, and day-to-day operational activities.

Administration & Operations

Train administrators on environment management, configuration, deployment processes, monitoring, and day-to-day operational activities.

Development & Customization

Enable developers to understand workflows, cases, forms, business rules, integrations, custom components, and the development patterns used in the solution.

Development & Customization

Enable developers to understand workflows, cases, forms, business rules, integrations, custom components, and the development patterns used in the solution.

Development & Customization

Enable developers to understand workflows, cases, forms, business rules, integrations, custom components, and the development patterns used in the solution.

Support & Troubleshooting

Help support teams understand common issues, troubleshooting approaches, logs, dependencies, and when to escalate a problem.

Support & Troubleshooting

Help support teams understand common issues, troubleshooting approaches, logs, dependencies, and when to escalate a problem.

Support & Troubleshooting

Help support teams understand common issues, troubleshooting approaches, logs, dependencies, and when to escalate a problem.

Process & User Enablement

Provide business users and process owners with the knowledge required to use and manage the capabilities relevant to their roles.

Process & User Enablement

Provide business users and process owners with the knowledge required to use and manage the capabilities relevant to their roles.

Process & User Enablement

Provide business users and process owners with the knowledge required to use and manage the capabilities relevant to their roles.

Ongoing Maintenance

Give internal teams the knowledge required to safely maintain, enhance, and support the solution after handover.

Ongoing Maintenance

Give internal teams the knowledge required to safely maintain, enhance, and support the solution after handover.

Ongoing Maintenance

Give internal teams the knowledge required to safely maintain, enhance, and support the solution after handover.

KNOWLEDGE TRANSFER

Training Around What We Actually Built

Training Around What We Actually Built

Our knowledge-transfer sessions can cover the specific solution delivered by Flexinta, including:

Our knowledge-transfer sessions can cover the specific solution delivered by Flexinta, including:

Architecture & Design Decisions

Why the solution was designed the way it was.

Workflows & Business Rules

How processes, routing, approvals, and business logic work.

Forms & Applications

How user interfaces and application components are structured.

Integrations

How TotalAgility connects with ERP, CRM, databases, APIs, RPA, and other systems.

Deployment & Environments

How development, test, and production environments are organized and maintained.

Troubleshooting

Where to look when something doesn't behave as expected.

Custom Components

How Flexinta-developed components and extensions work.

WHO WE ENABLE

Training for the Teams Taking Over

yellow mesh
yellow mesh
Administrators

Operate and maintain the deployed automation environment.

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yellow mesh
Developers

Understand the implementation and continue development safely.

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yellow mesh
Business & Process Owners

Understand the capabilities and process changes introduced by the solution.

yellow mesh
Business & Process Owners

Understand the capabilities and process changes introduced by the solution.

yellow mesh
yellow mesh
Support Teams

Handle day-to-day issues and know when specialist assistance is required.

yellow mesh
Support Teams

Handle day-to-day issues and know when specialist assistance is required.

yellow mesh
yellow mesh
Technical Leads

Maintain architectural understanding and guide future enhancements.

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Technical Leads

Maintain architectural understanding and guide future enhancements.

WHEN TRAINING HAPPENS

Upgrade Without Losing Sight of What You Already Have

Platform upgrades can involve more than installing a newer version. Existing workflows, customizations, integrations, configurations, forms, and supporting applications may all need to be reviewed.

Built Into the Delivery Lifecycle

Training can be delivered at the stages where it provides the most value.

Before Go-Live

Introduce the solution architecture, responsibilities, and operational model.

During Deployment

Provide hands-on knowledge transfer while the solution is being configured, tested, and prepared for production.

After Go-Live

Train the teams who will operate, support, maintain, and extend the live environment.

During Handover

Transfer the practical knowledge required for long-term ownership.

Deployment

Training

Knowledge Transfer

Team Ownership

  • Deployment

  • Training

  • Knowledge Transfer

  • Team Ownership

FLEXIBLE DELIVERY

Training That Fits Your Handover

Training can be structured around:

Your Solution

Focused on what Flexinta actually implemented.

Your Roles

Administrator, developer, support, technical lead, or business user.

Your Environment

Using your workflows, configurations, integrations, and deployment model where appropriate.

Your Responsibilities

Focused on what your team needs to own after handover.

Your Schedule

Delivered remotely or on-site as part of the project or handover plan.

WHY FLEXINTA

Training From the Team That Built the Solution

Project-Specific Knowledge

Your team learns from the people who understand the implementation—not from a generic curriculum.

Real-World Experience

Training reflects practical experience across TotalAgility implementation, integration, development, optimization, and support.

Better Handover

Knowledge transfer reduces dependency on the implementation team and helps your organization take ownership with greater confidence.

Continued Support

When your team encounters something that goes beyond the training, Flexinta can continue to support the environment through our Support & Managed Services.

THE FLEXINTA LIFECYCLE

From Implementation to Independence

From Implementation to Independence

1

Design

We understand the requirements and architect the solution.

2

Build

We develop, configure, and integrate the automation.

3

Deploy

We test and move the solution into production.

6

Evolve

We help optimize and extend the solution as your business changes.

5

Support

We remain available when specialist assistance is needed.

4

Enable

We train your team and transfer practical knowledge.

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Ready to Hand Over With Confidence?

Don't let your team inherit a solution they don't fully understand. Let Flexinta transfer the practical knowledge they need to operate, support, maintain, and evolve your automation environment.

Talk to Our Support Team
Talk to Our Support Team
Logo

Ready to Hand Over With Confidence?

Don't let your team inherit a solution they don't fully understand. Let Flexinta transfer the practical knowledge they need to operate, support, maintain, and evolve your automation environment.

Talk to Our Support Team
Talk to Our Support Team
Logo

Ready to Hand Over With Confidence?

Don't let your team inherit a solution they don't fully understand. Let Flexinta transfer the practical knowledge they need to operate, support, maintain, and evolve your automation environment.

Talk to Our Support Team
Talk to Our Support Team

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