SUPPORT & MAINTENANCE
Support & Maintenance
Keep Your Automation Environment Stable. Supported. Ready to Evolve.
Flexinta provides specialist support and maintenance for Tungsten Automation and TotalAgility environments, helping organizations troubleshoot issues, maintain performance, support upgrades, and keep critical automation systems running effectively. From production incidents to ongoing optimization, our team provides practical technical assistance based on real automation experience.
overview
Support Beyond the Help Desk
SERVICES
Support Services
MAINTENANCE
Preventive Maintenance & Optimization
Performance Reviews
Identify areas that may affect system responsiveness, throughput, or scalability.
Environment Reviews
Review configuration, architecture, integrations, and deployment considerations.
Workflow Maintenance
Support changes, improvements, and technical updates to existing automation processes.
Integration Maintenance
Help maintain integrations as connected applications, APIs, databases, and business requirements change.
Upgrade Readiness
Assess existing environments and identify areas requiring attention before an upgrade.
Technical Health Checks
Establish a structured view of the environment and identify improvement opportunities.
HIGH AVAILABILITY
High Availability & Production Environment Support
Critical automation environments often require more than basic application support.
Flexinta can provide technical assistance for environments involving:
High Availability
Production deployments
Load balancing
Environment configuration
Operational monitoring
Performance analysis
Disaster recovery considerations
Our goal is to help your environment remain supportable, maintainable, and ready for changing business demands.
UPGRADES
Upgrade Without Losing Sight of What You Already Have
Platform upgrades can involve more than installing a newer version. Existing workflows, customizations, integrations, configurations, forms, and supporting applications may all need to be reviewed.
Flexinta can support the upgrade journey:
For legacy Kofax environments, this can also include modernization planning toward current Tungsten Automation technologies.
WHY FLEXINTA
Specialist Support From People Who Understand the Platform
Tungsten Automation Expertise
Our support capability is built around experience with Tungsten Automation technologies and enterprise automation environments.
Deep TotalAgility Knowledge
TotalAgility is one of our core areas of expertise, allowing us to investigate issues beyond basic configuration and first-level troubleshooting.
Engineering Capability
Our team can work across applications, workflows, integrations, databases, APIs, and custom components when the issue extends beyond the platform itself.
Flexible Engagements
Get help for a specific incident, a defined maintenance task, an upgrade, ongoing support, or additional technical capacity.
Support That Can Lead to Improvement
When a recurring issue points to architecture, performance, development, or process problems, we can move from troubleshooting to remediation and optimization.
SUPPORT APPROACH
1
Understand
We understand the issue, environment, business impact, and technical context.
2
Investigate
We analyze the relevant workflows, configurations, applications, integrations, infrastructure, or data.
3
Resolve
We work toward a practical resolution and validate the change.
4
Improve
Where appropriate, we identify the underlying cause and recommend improvements that can reduce recurring issues.
WHEN TO BRING US IN
Need Support for a Specific Challenge?
Flexinta can help when:
A production issue needs specialist investigation
Your internal team needs additional TotalAgility expertise
An upgrade is approaching
Performance has degraded
An integration is failing
A legacy environment needs attention
You need ongoing technical maintenance
Your team needs additional engineering capacity
